• Copyright statement
• Data Policy
• Online subscriber
• Delivery terms & Conditions
• Refunds and Returns Policy
• Cancellation Policy (training events)

Copyright Statement

©UNIAID Foundation, 2007, Mezzanine 2, 32-36 Loman Street, London, SE1 OEE, www.uniaid.org.uk

Photocopying in part or whole, for educational purpose is permitted. Otherwise, no part of this publication may be photocopied, recorded or otherwise reproduced, stored in a retrieval system or transmitted in any form or by any electronic or mechanical means without the prior permission of the copyright owner.

Data policy

The Data Protection Act 1998 governs UNIAID's processing of personal data

• The information you give us is only used for the purpose for which it was requested
• The data is kept in a secure database
• UNIAID will not share this information with others unless we ask you and you expressly give permission under special circumstance, such as when UNIAID believes in good faith that the law requires it.

Online membership

Terms of Use

The following agreement (this "Agreement" or the "Terms of Use") describes the terms on which The UNIAID Foundation ("UNIAID") offers you access to its services.

These Terms of Use apply to all those who access the UNIAID Interactive website (the "Site").

Please read these Terms of Use carefully before accessing the Site as a visitor, guest or subscriber. If you do not agree to these Terms of Use, then You SHOULD NOT continue and should navigate away from the Site immediately.

Basic description of the service: UNIAID Interactive

"UNIAID Interactive" is the multi-user online service offered by UNIAID, to disseminate workshop materials, products and services around student finance. If you access, or register with the Site, you will be deemed to be legally bound by these Terms of Service.

Acceptance of Subscription Terms and Conditions

User

General, casual visitor to the site who may view the unrestricted areas of the site and continue to purchase products and/or services.

Subscriber

A user who has purchased subscription and created a subscriber account. This is valid for 365 days from the date of subscription. Subscribers have access to all online resources and may invite guest users.

Guest of a Subscriber

A Guest is invited by a Subscriber to view the materials and Site. The Guest is not permitted to download, store or print any materials whatsoever unless the Guest pays a Subscription and becomes a Subscriber. The Guest is permitted full access to the Site for a limited period which will be set at the sole discretion of UNIAID. At any time the Guest may 'upgrade' to being a Subscriber. UNIAID may contact the Guest from time to time. If it becomes apparent that a Guest has downloaded and used materials in contravention of copyright then sanctions, at UNIAID's discretion, may be applied to the 'host' Subscribers account and the Guest may be banned from accessing the Site for a period set at the discretion of UNIAID.

Partner Programme

The Partner Programme refers to a bundle of product and services so that an individual may invite colleagues to make collective use of UNIAID Interactive products and services. The principal Subscriber shall allocate licenses to additional users under the agreement entered into with UNIAID. The additional Subscribers shall be subject to every part of the agreement of an individual subscriber save that the sanctions of breaching copyright shall also apply to the account of the principal Partner Subscriber.

Renewing Subscription:

All subscribers will be required to update their subscription annually. Automated renewal reminders will be issued 1 month, 1 week and finally 1 day, by email, prior to subscription anniversary. A 'renew' link will be mailed to subscribers who may log-in and 'continue to check-out' to continue their subscription. Subscribers may add a further year's services onto their subscription at any time. These will extend their expiry date by 365 days.

• We reserve the right to change or update these Terms of Use from time to time. Updates to these Terms of Use are notified by means of the display at the bottom of these Terms of Use. You should review these regularly.
• You will not use the material on this website outside of the permissions mentioned.
• The proprietors, ("Us", "We", "Our"), of this website accept no responsibility or liability for any circumstance that may arise as a result of anything stated or inferred, in, or from, the content of the pages within this website or it's use.

Password Member Name and Security

• Upon registration you will select a password and username that you can use to access your Subscriber Account and Profile and to log on to the Subscribers' areas of the Site.
• You are responsible for maintaining the confidentiality of your password and username and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the Subscriber areas of the Site and will not be liable where your password or username are used by someone else. Any loss or any such use will be deemed to by you and you will be responsible, (and liable) for such use.
• You agree to notify Us immediately of any unauthorised use of your password or any other breach of Copyright relating to UNIAID Interactive of which you become aware.
• Subscribers may invite an unlimited number of Guests to view the site unrestricted for a period of time which is set, and may be adjusted at any time without notice, by UNIAID. It is the Subscriber's responsibility to convey the limitation of the Guests' use of the site. Until the Guest has become a Subscriber in their own right, the Referring Subscriber shall accept responsibility for any breach of copyright or conduct undertaken by the Guest.
• If it comes to light that any Guest has been in breach of the Terms and Conditions of Use, then the Subscriber who has introduced that Guest may, without warning, have their account suspended for an indefinite period at the sole discretion of UNIAID.

Acceptable Use

• We reserve the right to review all profiles entered onto the Site. We will also comply with and help, in relation to the site, any enforcement agency or police request or complaints. We also therefore require that you do not:
  • say, write, transmit or do anything that would cause annoyance, inconvenience, harassment or needless anxiety to others;
  • harass others;
  • advertise or promote third party or your own products or services including by way of the distribution of 'spam' mail;
  • make insulting remarks to or about other users of the Site;
  • distribute illegal, copyright infringing, indecent or offensive material or any messages or content that may incite disorder or encourage illegal activities which cause, or may cause, harm to minors;
  • impersonate another person or user of the Site;
  • use the Site to conduct any fraudulent activity including any "pyramid scheme"; or "chain letter";
  • access or attempt to access the accounts of other Subscribers or to penetrate or attempt to penetrate the Site security measures;
• We may take any or all of the following action at Our discretion:
  • remove any Member profile or other material that, in Our sole discretion may be inappropriate or We suspect to be illegal;
  • issue members with written warnings and may take such further action as We deem appropriate under this paragraph if such warnings are not heeded;
  • suspend or terminate a Member's access to the members' areas of the Site or a Member's Account without notice at any time;
  • inform the appropriate authorities and provide them with information regarding any suspected illegal activity; or
  • bring legal action against a Member or other user of the Site in relation to any breach of these Terms of Use or any illegal or suspected illegal activity.

We will determine what action is appropriate to be taken against a Subscriber on a case by case basis.

UNIAID Interactive.org.uk is operated in an open and honest fashion as a community and means of sharing educational resources for the benefit of Subscribers. Anyone found to be acting in a manner deemed to be against the interest of the community and its members will be removed. The Webmasters decision on this will be final.

Copyright and Other Intellectual Property Rights

• Your use of the Site grants no rights to you in relation to copyright, trade marks or other of Our intellectual property rights or the intellectual property rights of third parties.
• Subscribers may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, communicate to the public, or otherwise use the content included in or provided via the Site except for purely educational purposes.

Limitation of Liability

• Whilst We will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to Our attention, We do not warrant that the Site will be available, uninterrupted and in a fully operating condition nor that the information on and provided via the Site will be free from errors or omissions.
• Access to this Site and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair or for reasons beyond Our control.
• Save that nothing in this paragraph shall restrict Your statutory rights (including Your right to receive a reasonable standard of service), all content and services on this Site are provided on an 'as is' and 'as available' basis. We do not make any representation or give any warranty in respect of the Site or its content, including, without limitation information provided by or regarding other users. We can not vet all Member profiles and entries to ensure that they are appropriate or correct. Any decision made or action taken by you on the basis of information provided on or via the Site is at your sole discretion and risk.
• We will not be liable for any damages, including indirect or consequential losses arising in connection with any use by you or other users of the Site.
• Nothing in these Terms of Use shall exclude or limit Our liability for death or personal injury caused by Our negligence, (or that of our agents), or for fraud.

Security and Data Policy

• Your security and the security of all Subscribers is very important to Us. Please read Data Policy for important information regarding the use of Your personal data and Your rights in relation to this.

General

• We shall not be liable for any failure for any suspension, or termination of access to the Site or any content arising out of a force majeure event. A force majeure event shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Us or Our suppliers.
• If any of these Terms of Use are determined to be illegal, invalid or otherwise unenforceable by reason of law then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
• These Terms of Use shall be governed by and interpreted in accordance with the laws of England. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• From time to time, UNIAID will contact Subscribers with news of other relevant events, research and news, which we think may be of interest to you. You may of course unsubscribe at any time by choosing the 'unsubscribe' option on the newsletter.
• You may cancel your Subscriber account at any time; however, there are no refunds for cancellation.
• Accounts may be cancelled by you at any time. Upon your election to cancel, your account will be cancelled within 24 hours, but if you have paid for a period in advance you will be allowed to use the remaining time according to these Terms of Service unless your account or this Agreement is suspended or terminated based on our belief that you have violated this Agreement. There will be no refunds for any unused time on a subscription or any prepaid fees for any portion of the Service.

Data Policy

I have read and accept the data policy

The Data Protection Act 1998 governs UNIAID's processing of personal data

• The information you give us is only used for the purpose for which it was requested
• The data is kept in a secure database
• UNIAID will not share this information with others unless we ask you and you expressly give permission under special circumstance, such as when UNIAID believes in good faith that the law requires it.

Delivery Terms & Conditions

All goods, aside from training events, will be delivered within 30 calendar days of receipt of payment. If your goods are not received within this period, or you have a specific occasion for which you need the goods and wish to have them couriered, please contact UNIAID on 020 7922 7790.

Refunds and Returns Policy

Basic returns policy: If for any reason you are unhappy with your purchase from UNIAID - except in the case of pure services such as training and Subscription to The Site - you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item.

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

UNIAID will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period. By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered, in the case of physical products. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item but not the cost of sending the item to you. If we collect an item from you, we reserve the right to recover the reasonable costs of collection from you.

Items returned under the 30-day or 14-day returns guarantee

Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the physical product item.

The case of services (training and subscription to UNIAID Interactive online) is exempt for this returns policy. Training services are covered by the cancellation policy.

If you are paying by invoice goods will not be dispatched until payment has cleared. Training events must be paid for within 14 days of the issue date stated on the invoice.

Event Terms Conditions and Cancellation Policy

When you place an order to reserve a place on a launch event, we will, if a place is available, send you a confirmation email containing further information about the event and details about the venue. The automated response email which you receive at the time of booking does not guarantee the availability of a place.

If there are no places available on the event, we will send you an email to inform you.

Please note that there is no contract between us until we send the confirmation pack to you. We would advise you not to make travel arrangements until you receive the confirmation notice by e-mail from UNIAID confirming your place on the course.

If you have not received this information two weeks before the event, please contact the UNIAID Interactive Team: info@uniaid.org.uk

Cancellations:

A written cancellation must be received ten working days prior to the start of the training event. If you are unable to attend you may nominate a substitute delegate.

UNIAID reserves the right to cancel or defer any course if it is prevented from running the course as anticipated due to circumstances beyond its reasonable control including, for example, acts of terrorism, flood, strikes, protests or emergencies.

If insufficient bookings are received for the event to be viable, UNIAID reserves the right to cancel any event.

In the event that UNIAID has to cancel or defer a course then it will endeavor to inform you as soon as possible and either refund payments or offer a place on an alternative date or course.

Last update of these Terms of Use and User Policies, March 7th, 2007

UNIAID Foundation, 2007, Mezzanine 2, 32-36 Loman Street, London, SE1 OEE, www.uniaid.org.uk