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Basic returns policy: If for any reason you are unhappy with your purchase from UNIAID - except in the case of pure services such as training and Subscription to The Site - you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item.
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
UNIAID will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period. By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered, in the case of physical products. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item but not the cost of sending the item to you. If we collect an item from you, we reserve the right to recover the reasonable costs of collection from you.
Items returned under the 30-day or 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the physical product item.
The case of services (training and subscription to UNIAID Interactive online) is exempt for this returns policy. Training services are covered by the cancellation policy.